Dear Customer,Welcome to mSpy support service desk!

Please submit your request via Ticket and we will get back to you as soon as possible

Follow

Lost Connection with Android Device

In case you are not receiving any updated for more than 24 hours from the target Android device, most probably, you must be seeing the following picture in the Dasboard section on your mSpy account:

______.JPG

We recommend you to send a usual text message (SMS) to the target device from any other phone number.

The message need to contain the following symbols: 1000000

You can add any text if you want to. The message will refresh the connection with mSpy and force it to send new logs, in case the phone is switched on and has a stable Wi-Fi connection

If the 1000000 message did not work, and you are sure that the target device had the Wi-Fi connection when it received the message, then mSpy was most likely disabled either by antivirus or by cleaner software and re-installation is required in this case. 

Please be so kind to follow this guide to re-install mSpy.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk