If you do not see updates in your account, there can be several reasons why.
Please be advised that if you enter any section of your Control Panel and see that there are no new logs received during the last 1-6 hours, that doesn't mean the application is no longer connected or is not working. In order to fully update data in your account, the app may need up to 24 hours, which depends on various factors, such as internet connection on the target device, the Update rates in your account, and the activity performed on the target device. Note that mSpy transmits data only when there is an active Internet connection on the target phone. If the Internet is not active, mSpy still records data, but will transfer it only when the phone goes online again.
If you are sure that the target phone was online at that time (the user chatted with you, you saw the online status of the user on a social network, or it was at home connected to Wi-Fi) we recommend that you check the synchronization settings in your account:
- Click on the three dots in the upper-right corner.
- Click on ‘Device Management’ or follow this link: http://my.mspyonline.com/device-management.
- Make sure all features that are important for you are set to ‘All connections’ in the ‘Phone Settings’ window.
The recommended Update interval is 30 minutes, which will help you to reduce delay times and provide you with stability for the updates.
If you haven’t received any updates from the target Android device for more than 24 hours, you will probably see the following message in the Dashboard section of your mSpy account.
If you see this message, please follow this guide.