There's a list of possible reasons why screenrecorder might stop working:
- the target device was restarted recently (it could have been turned off by the owner or the battery ran out)
- poor connection /no WiFi, as photos are quite heavy to upload, especially considering the fact that screenrecorder only transfers logs when there are 60 screenshots made in the used application.
- social media were not used by the owner of the device
Please make sure that you have granted all the needed access to the screenrecorder and turned it on during the installation.
To make sure that screenrecorder was actually turned on during the installation, please swipe down on the screen to check if there is a screenrecorder icon at the top
Also, please check if screenrecorder was not turned off manually (the icon should be blue if it's turned off).
In case the installation was performed in accordance with the instructions mentioned above - please wait for 24 hours for the screenrecorder to be updated. In case some of the reasons do apply and you do not see the icon at the top of the screen - please follow this guide to re-install mSpy properly.