Locations Not Updating (Android)

If you are not receiving any Locations, the most probable reason is that the Location services are disabled on the target phone itself. First, check if this feature is enabled on the target device and improve location accuracy.

Locations are sometimes not updated due to a poor GPS signal when the phone is either in the pocket or inside a building (or any other obstruction).

Also, make sure the Location feature is turned on in your mSpy account on my.mspyonline.com:

1) Click the three dots in the top-right corner.
2) Click “Device Management”.
3) Make sure “GPS Locations” are set to “5 minutes”.

Please perform the following steps on the target phone in order to enable GPS locations:

Samsung

• Open Settings ->  Locations make sure it is turned on.

• Press on Location services -> Google Location Services -> Turn on Improve Location Accuracy

• Turn on Wi-Fi scanning

Other Android Phones

Open Settings -> Locations and security (or 'Location'). Then, make sure that Locations are turned ON and set to High accuracy.