In case you see an error when trying to log into your mSpy account on my.mspyonline.com, try the following steps:
- Make sure there are no extra spaces at the beginning and the end of both password and email.
- Check that the Caps Lock button is off (if you are using a computer).
- We recommend you copy and paste the login credentials into the required fields. If the system still does not accept it, try to type them in the fields manually.
- Since the password is case-sensitive, please enter the password exactly as it is indicated in the welcoming email. Make sure you have both capital and lowercase letters.
In case you still can’t access your account, click ‘Forgot Password’ and enter the email address you have registered with. Further instructions and the link for the password change will be sent to your inbox.
If the problem remains, please contact our Live chat at mspy.com.