Remote installation with QuickSupport (Android)

QuickSupport is a mobile app by TeamViewer that allows you to receive remote support on your mobile device. Once installed and opened, provide our technician with the QuickSupport ID displayed on the main screen. The agent will send you a connection request, which you must accept for the support session to begin.

The guide below will help you to install QuickSupport on the device:

• Open Play Store and search for TeamViewer QuickSupport > Install.

• Once installed, select the arrow button in the upper left corner to go back and search for TeamViewer Universal Add-On > Install.

• Open TeamViewer QuickSupport > Agree and continue 

• Press Get Started

• Once you see a pop-up Special app access required, choose Settings > Allow display over other apps > select the arrow button in the upper left corner to go back.

Note: If you see a pop-up Add-On available, you must install TeamViewer Universal Add-On. Choose Download and install the Add-On.