Monitored Device Lost Connection (Android)

If you are not receiving any updates from the target Android device for more than 24 hours, you will probably see the following message in the Dashboard section of your mSpy account. 

One of the ways to solve this issue is to send a simple text message (SMS) to the target device from any other phone number. The message has to contain the following symbols: 1000000. For example: ‘I send you 1000000 hugs/roses/kisses’.

This message will secretly re-activate mSpy on the device. You can write any additional text if you want to. The message will re-connect the device with mSpy and force it to send new logs (if the phone is turned on and has a stable Wi-Fi connection).

If the message did not work, and you are sure that the target device was connected to Wi-Fi when it received the message, then it’s likely that mSpy has been disabled either by antivirus or by cleaner software. Unfortunately, the only way to resume the monitoring is to manually re-install the mSpy app on the target device.